Would Smart Travel Solutions Find My Luggage, Which United Airlines Lost?



Editor’s Note: Director of Events Leslie Hitchcock is a non-editorial TechCrunch employee. In addition to working at TechCrunch and being super fashionable, she reviews startups and tech products occasionally on her personal blog, Leslie Just Joined.

A few weeks ago at a dinner party, my companions and I were discussing travel startup ideas. The conversation fancifully ambled into a Bluetooth-enabled carry-on suitcase that would always stay within arm’s reach when walking through airports. How we laughed thinking about the idea.

Fast-forward to yesterday when, after waiting 45 minutes at an empty baggage claim in Newark, United Airlines announced that actually none of the checked luggage made it onto our plane. Since then, I’ve spent countless time on the phone with lost luggage “support,” which has been unable to locate my checked bag. It could be in London. It could be in Newark. No one knows. And no one seems to…

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